Quick answer: Yes, under certain conditions. We offer a 24-hour no-questions-asked refund for unused proxies, and a conditional 3-day refund for active proxies based on your bandwidth usage.
Refund Windows
| Window | Condition | Eligibility |
|---|---|---|
| Within 24 hours | Proxy is completely unused (zero bandwidth consumed) | Full refund, no questions asked |
| Within 3 days | Proxy has a verified technical issue our team cannot resolve | Conditional refund after review |
| After 3 days | — | Not eligible for refund |
Two Refund Types
- Balance refund — Fast (minutes to hours). Credited to your ProxyPorts account. Account stays active.
- Payment method refund — Slow (up to 14 banking days). Returned to your original card or crypto wallet. Requires permanent account closure.
In most cases, a balance refund is the better option — it is faster and keeps your account open for future purchases.
Read the full article:
The Refund and Replacement Policy (Detailed)